Should you experience any problems with your new home that are causing concern, our Customer Care Manager is available during normal office hours to receive and respond to any emergency calls as well as to routine queries (not addressed within your Handover Pack) and non-emergency calls.

Our Customer Care Team will respond to you as quickly and efficiently as possible and subject to the availability of any necessary labour and materials we will endeavour to give you an accurate estimate of the period of time required to remedy the problems identified, if any. Mizen operatives and staff may require access to your home to carry out inspections or to execute required remedial works in such circumstances and with access required between 08h00 and 17h30 Monday to Friday save exceptional circumstances, we would like to thank you in advance for your understanding in this matter.

Customer Care Manager: Ms. Jillian Pannett
Tel: 020 8900 5590